Hotel Reservation & Cancellation Policies
Check-in time: 3pm-11pm No arrivals after 11pm
Check-out time : 11am
Credit Card is required at check-in with identification.
Office hours : 7am-11pm
Maximum persons per room :
·King bed - 2 persons
·Two Queen beds - 4 persons
·3rd Story Suite with one King + Sofa Sleeper - 4 persons
$3 per night ($1 TMA Tourism Marketing Assessement and $ 2 resort fee)
Deposit & Reservation Policies for all “Non-Holiday & Non-Special Event Periods” : A two night stay is usually required for all weekends (Friday & Saturday nights). Exceptions may apply close to the weekend. A credit card guarantee for all nights, (if within our 7-day cancel period, see below ), is required to confirm reservation. A completed and signed “Fax Credit Card Authorization Form” may be required for telephone reservations. Reservation will be confirmed by either an on-line (Internet) or manual, (over the telephone), confirmation number and is required at check-in or to change or cancel your reservation. The confirmation of your “online” reservation is subject to immediate cancellation if we have received an “invalid” credit card number or the credit card is declined for insufficient credit if within our 7-day cancellation period, see below . We will make every effort to contact you to resolve the credit card issue, but if we are not contacted and the credit issue is not corrected with a valid card with available credit, your reservation may be cancelled by us. As a small property we cannot block rooms for weddings. Reserving more than 2 rooms online thru the website is considered a “Group Reservation” and is subject to additional special reservation procedures even if a confirmation number has been issued online. Group reservations have longer cancellation policies i.e.: 30, 45 or 60 days before arrival. We will contact you for all online group reservations made and are subject to cancellation if the group reservation procedures are not completed immediately. For “telephone” group reservations please contact the Manager.
Cancellation Policies for all “Non: Holiday, Group or Special Event Periods” You need to give us notice of cancellation by telephone, or online if made thru the internet, 7-days or more before your arrival date. A $25 fee per room reserved will be charged to cancel. At 7 days before your arrival date all room nights reserved plus 12% occupancy tax are obligated or “credit hold” to your credit card and become non-cancelable or guaranteed. We are aware of emergencies etc that do come up at the last minute. We will always attempt to mitigate your situation and attempt to re-sell your rooms nights reserved in the event you cannot occupy your room. You will be billed for all room nights not re-sold or for the difference if re-sold at less than confirmed rate. A cancellation number will be issued for all telephone reservations that are cancelled in a timely (at least 7 days before arrival) manner with the $25 fee per room reserved being charged at this time. For internet booked reservations an email will be sent stating that “Your reservation has been cancelled. Retain you cancellation number or email for future reference.
Holiday & Special Event Period Reservation & Cancellation Policies : Holidays are those that are customary and include 3-day weekends. Special Events include but are not limited to: Solstice, Graduation and Fiesta. A one-night Non-Refundable deposit check is required within 7 days to confirm reservation. The first night (Non-Refundable) and the balance of the stay are guaranteed by your credit card as per the signed “Credit Card Authorization Form” which we will fax to you. The cancellation notice for the balance of the stay is 30 days or more before arrival . Return form by 11pm that day or reservation will be removed. Reserving more than 2 rooms is considered a “Group Reservation” , see above Reservation Policies for Non: Holiday & Special Event Periods. Contact Manger for all group bookings.